One-off prompt pack

Purchase terms

£9.99, paid once. Every pack is checked against your brief by an automatic quality review before it is sent. Your pack arrives by the end of the next working day, or we refund you in full. If it does not match your brief, tell us within 7 days and we will correct it or refund you in full.

1. Who we are

What To Prompt is a trading name of Lewis Media Ltd, a company registered in England and Wales, company number 16880260. Registered office: 82 Surbiton Court, St Andrew’s Square, Surbiton, KT6 4EE. Email: support@whattoprompt.ai.

These terms apply when you buy a one-off prompt pack from us. “We” means Lewis Media Ltd. “You” means the person buying.

2. What you are buying

One prompt pack, written for the brief you confirm before you pay. It contains:

• 20 task prompts tailored to your work
• a reusable context prompt that tells a chatbot about your work
• a getting-started guide

We email it to you as two PDFs, the pack and the guide, with a plain-text copy that is easy to copy from. The pack is yours to keep and use again.

Works with any major AI chatbot. Best results with ChatGPT or Claude. You need your own access to a chatbot; that is not included.

3. Price and payment

The price is £9.99 GBP, paid once. There is no subscription, no automatic renewal and no account. No VAT is charged.

Stripe takes the payment for us. We never see or store your full card details.

We sell only to customers with a UK billing address and a UK-issued card. Your bank may show a temporary authorisation while the card is checked. If the card was not issued in the UK, no payment is taken and we release the authorisation. How quickly it disappears depends on your bank.

4. Your brief

Before you pay, we show you a summary of the brief your pack will be written to. Check that it describes the work you want help with. We write the pack against that summary.

Please leave out passwords, card details, and names or details that identify your own clients or customers.

At checkout you ask us to start creating your pack as soon as you have paid.

5. Checking and delivery

Every pack is checked against your brief by an automatic quality review before it is sent. A pack that does not pass is not sent; a person looks at it instead.

We email your pack to the address you gave us by the end of the next working day after you pay, and usually within a few hours on weekdays. Working days are Monday to Friday in UK time, excluding bank holidays in England and Wales.

If we cannot deliver your pack by then, we will refund you in full.

If the email has not arrived, check your spam folder and then email us. A pack that did not reach you, or that you cannot open, does not count as delivered.

6. Cancelling before delivery

You can cancel at any time before we send your pack, and we will refund you in full. Email support@whattoprompt.ai from the address you bought with.

7. If your pack is not right

If your pack does not match the brief you confirmed, tell us within 7 days of receiving it and we will correct it or refund you in full.

For example: a task you asked for is missing, facts you gave us were left out or changed, something was made up, prompts repeat each other, or a file will not open.

Email support@whattoprompt.ai and tell us what is wrong. If we correct the pack and it still does not match your brief, we will refund you in full.

A different focus from the brief you confirmed is a new pack and a new purchase. We will never treat our own mistake as a change of focus.

8. Refunds

Every refund is the full £9.99. We deduct nothing. We send it to the card you paid with. After we send it, your bank typically takes 5 to 10 working days to show it.

9. Using your pack

AI chatbots can be wrong, and their answers vary. Read and check everything a chatbot produces before you use it or send it to anyone.

These prompts help you draft and organise your work. They are not legal, medical, tax or financial advice. Check every output before you rely on or send it.

10. Your legal rights

Nothing in these terms affects your legal rights. For free, independent advice about them, contact Citizens Advice.

11. Help and complaints

Email support@whattoprompt.ai from the address you bought with, and include your order reference if you have it. Never send card details or passwords. We reply within 2 working days.

12. Which version applies

The terms that apply to your order are the version shown when you first went to checkout for it. We record that version with your order.

Version: guest-terms-2026-11-12